We understand having your carpets cleaned can be a chore, here at Sani-Bright we strive to make your on-location residential cleaning a breeze! See below for detailed information on how you can best prepare for our visit and what you can expect from our team of cleaning professionals!
If there is anything we can do to make this experience a better one for you, please let us know!
Please give your technician a tour of the areas being cleaned, pointing out all areas of concern. It’s always helpful to share as many details about any spots or spills!
Access
Please ensure that the driveway is clear and there is easy access into your home. Whenever possible, parking in the driveway will provide the easiest access into your home.
Pre-Vacuum
Please vacuum your carpet before we arrive. This will assist us in giving you the most thorough cleaning possible!
Furniture Moving
We clean open & accessible areas. Small-items (coffee tables, end tables, wing chairs, etc.) can be moved by our technicians, the area underneath cleaned, and returned to their location. Some furniture is best left off the carpet until dry.
Please point out ALL furniture you are needing moved to your technician during your walkthrough.
When possible, please remove items such as dining chairs, waste baskets, potted plants, toys, lamps, clothing, etc. from the areas you are having cleaned prior to our arrival. If you are physically unable to move things yourself and cannot arrange for help, we can assist with certain items that must be moved, please notify our office prior to your appointment..
Large or heavy items will remain in place and can be cleaned around up to the outside edges (i.e. entertainment units, beds, china cabinets, pianos, dressers, dining tables, sectionals, etc.). These items cannot be moved.
Please advise your technician about any special requirements to follow when moving your furniture; weak legs, loose tops, etc.
Pets & Kids
For your pet’s peace of mind (and ours!) please put them in a safe, quiet place where our cleaning won’t disturb them. The front door or other access point will be opened at certain points during your cleaning, we would hate it if Skippy or Shadow escaped! We do our best with our Seal-a-Door barrier system to keep hot or cold air out and pets & kids in!
For safety’s sake, be sure to keep an extra close eye on your curious little ones. Carpet and adjacent hard surfaces can be slippery once we begin cleaning, please stay off these areas until we are finished with our cleaning process!
Dry-Times
Dry times can vary depending on the temperature and humidity outside and inside, here are a few tips on promoting fast drying after our visit:
Set thermostat fan to ‘ON’ and turn on any ceiling fans to help circulate the air. Generally, in the summer months you will want to turn the AC down to 68°-70°, in the winter months turning the heat up to 73°-75°. These temperatures will help your HVAC system act like a dehumidifier and promote faster drying! If you have a humidifier in your HVAC system, it is generally best to turn this off. In most cases, you WILL NOT want to open any windows. Areas treated for stains or odors, especially pet related, may remain damp for up to 96 hours in some severe circumstances. Any additional fans, especially box fans, that can be setup after our cleaning will drastically reduce dry times!
If we are cleaning your Upholstered Furniture…
Please have the pieces easily accessible from all sides and away from any breakable objects or delicate flooring. We can usually clean your furniture over the flooring that it normally resides on. Loose cushions will be “A” framed and set on the furniture’s platform to dry. In most cases, furniture should be reassembled when completely dry the following day.
Pet Stains/Odors:
We do everything possible to reduce and eliminate pet odors. However, due to depth of contamination (subfloor, baseboards, walls, etc.) 100% success may not be attainable. You may notice an elevated odor due to higher humidity levels and “off-gassing” of enzymes for several hours after the cleaning. It will dissipate within a few hours. Stains associated with pet urine can be permanent. Use of “over the counter” stain removers, age of the stain, and type of carpet are all factors in stain removal. Our technician will advise on the stains once they have been inspected and evaluated.
Your technician will advise on pet stain/odor removal treatment. The technician will give an estimate and recommend how much treatment is needed upon their inspection. Generally, odors and stains can be drastically reduced or removed completely however, we cannot offer any guarantees when working with pet urine odor/stain removal.
Breakables and Miscellaneous:
Remove all breakable items from furniture which must be temporarily moved from its regular location.
China cabinets, sectional sofas, recliners, beds, dressers, entertainment centers, antique fragile furniture, etc. cannot be moved.
