{"id":2640,"date":"2026-06-10T19:42:57","date_gmt":"2026-06-10T19:42:57","guid":{"rendered":"https:\/\/bigwesttemp.com\/inhouseplumbing\/?page_id=2640"},"modified":"2026-09-16T10:43:23","modified_gmt":"2026-09-16T10:43:23","slug":"cast-iron-pipe-replacement-warranty","status":"publish","type":"page","link":"https:\/\/bigwesttemp.com\/inhouseplumbing\/cast-iron-pipe-replacement-warranty\/","title":{"rendered":"Warranty"},"content":{"rendered":"
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How Our Warranty Works \u2014 and Why We Structure It This Way<\/h1>\n<\/div>\n<\/div><\/div><\/div>
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The Best Warranty Isn\u2019t the Longest \u2014 It\u2019s the Most Reliable.<\/p>\n

Replacing cast iron sewer pipe is a major underground construction project. It involves excavation, tunneling, plumbing installation, inspection, and restoration \u2014 all under your home and in shifting North Texas soil.<\/p>\n

Because of that, warranty expectations must be clear, realistic, and honest.<\/p>\n

This page explains exactly how ours works.<\/p>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div>

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No Certificate Needed<\/h2>\n

We do not issue a separate \u201cwarranty certificate.\u201d
\nYou do not need one.<\/p>\n

Your signed proposal outlines the warranty terms in writing, and your paid invoice confirms the work was completed. We securely store both documents electronically. Even if you or a future owner lose your copies, simply call us \u2014 we can look up the job and reference the governing documents on our end.<\/p>\n

Those documents govern the warranty from start to finish.
\nNothing more is required.<\/p>\n<\/div>\n<\/div><\/div>

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Every Job Includes a Warranty<\/h2>\n

Every cast iron replacement we perform includes a 1-Year Home-Based Workmanship Warranty<\/strong> at no additional charge.<\/p>\n

It is included automatically.<\/p>\n

The warranty is tied to the house \u2014 not the homeowner. No transfer paperwork is required if the property is sold.<\/p>\n

It covers workmanship related to the work outlined in your proposal.<\/p>\n<\/div>\n<\/div><\/div>

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Optional Extended Warranty Terms<\/h2>\n

Some homeowners want additional coverage beyond one year. Others do not.<\/p>\n

Because of that, we offer the option to extend the workmanship coverage to:<\/p>\n

    \n
  • 3 Years Total, or<\/li>\n
  • 5 Years Total<\/li>\n<\/ul>\n

    If selected, the extended option replaces<\/strong> the 1-year term \u2014 it does not add to it.<\/p>\n

    Extended coverage is not required for us to stand behind our work. It simply provides a longer coverage window for those who prefer it.<\/p>\n<\/div>\n<\/div><\/div>

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    Why Extended Warranties Have a Cost<\/h2>\n

    Extended coverage carries risk.<\/p>\n

    The longer the time period, the greater the possibility that something could occur \u2014 even if the original installation was performed correctly.<\/p>\n

    Extended warranties are priced to account for that risk. If a covered problem occurs within that window, it becomes our responsibility.<\/p>\n

    If a homeowner chooses not to extend coverage beyond one year, they are accepting that risk instead of us. That is the cost difference.<\/p>\n

    It is not because the work changes.
    \nIt is not because the quality changes.
    \nIt is simply how risk works over time.<\/p>\n

    Not every homeowner wants extended coverage built into the base price \u2014 and we do not believe in forcing a one-size-fits-all structure.<\/p>\n<\/div>\n<\/div><\/div>

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    The Reality of Underground Plumbing in North Texas<\/h2>\n

    This is important.<\/p>\n

    Because of expansive clay soil, foundation movement, and natural ground shifting in North Texas, no contractor can guarantee that a plumbing system will never develop a future issue.<\/p>\n

    Even brand-new PVC homes sometimes experience problems.<\/p>\n

    We have personally seen:<\/p>\n

      \n
    • A 7-month-old PVC system with multiple leaks<\/li>\n
    • A PVC home with as many as 15 leaks (extremely rare)<\/li>\n
    • A 20-year PVC home that developed a belly in a short period of time<\/li>\n<\/ul>\n

      Most PVC issues involve one or two isolated leaks \u2014 not widespread failure. But the point remains:<\/p>\n

      No underground plumbing system can be guaranteed forever.<\/p>\n

      Leaks caused by soil movement, foundation shifting, or environmental conditions are not workmanship failures. They are outside the control of any contractor and are not warranty issues.<\/p>\n

      Now here is the honest comparison:<\/p>\n

        \n
      • Cast iron failure is guaranteed over time.<\/li>\n
      • PVC failure is not guaranteed \u2014 though no one can promise it will never happen.<\/li>\n<\/ul>\n

        Cast iron will fail.
        \nPVC may never have an issue.
        \nThat is the difference.<\/p>\n<\/div>\n<\/div><\/div>

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        Why Extremely Long Warranties Sound Better Than They Work<\/h2>\n

        You will see companies advertising 10-year, 20-year, even 50-year warranties.<\/p>\n

        Length sounds impressive.
        \nBut length and reliability are not the same thing.<\/p>\n

        It is extremely easy to promise something today.
        \nIt is very different to stand behind that promise years later \u2014 when there is a real problem and you are expecting someone to show up.<\/p>\n

        Before the work is even done, you are being asked to trust that everything promised will still be honored decades from now.<\/p>\n

        If you cannot yet verify how a company installs, communicates, or handles questions today, it is worth considering whether long-term promises alone should determine your decision.<\/p>\n

        Long-term trust starts with present-day credibility.<\/p>\n

        Before choosing a very long warranty, ask:<\/p>\n

          \n
        • What happens if ownership changes?<\/li>\n
        • What if the company goes out of business?<\/li>\n
        • What if calls are not returned?<\/li>\n
        • What if soil movement is blamed?<\/li>\n
        • What if exclusions are applied?<\/li>\n<\/ul>\n

          These are not negative assumptions \u2014 they are real-world variables.<\/p>\n

          The longer the time period, the more variables exist.<\/p>\n

          Most homeowners also do not remain in the same home for 10, 20, or 50 years. Many cast iron replacements occur during a home sale, where the focus is resolving the issue properly \u2014 not paying extra for decades of unused coverage.<\/p>\n

          A warranty is only valuable if it is realistic and honored.<\/p>\n

          We prefer to offer terms we are confident we can responsibly stand behind \u2014 not just promise on paper.<\/p>\n<\/div>\n<\/div><\/div>

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          Why We Use an Option Model Instead of One-Size-Fits-All<\/h2>\n

          We could bundle the longest warranty into every job and raise the base price.<\/p>\n

          The total cost would ultimately be the same.<\/p>\n

          Instead, we separate the options so homeowners can choose what fits their situation.<\/p>\n

          Important:<\/p>\n

            \n
          • The quality of work does not change.<\/li>\n
          • The materials do not change.<\/li>\n
          • The installation standards do not change.<\/li>\n
          • The inspection process does not change.<\/li>\n<\/ul>\n

            Only the length of coverage changes.<\/p>\n

            Some prefer longer coverage.
            \nSome prefer lower upfront cost.<\/p>\n

            Both receive the same installation quality.<\/p>\n<\/div>\n<\/div><\/div>

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            What Matters More Than Warranty Length<\/h2>\n

            Long-term performance depends on:<\/p>\n

              \n
            • Proper installation<\/li>\n
            • Correct pipe support<\/li>\n
            • Proper backfill<\/li>\n
            • Proper connections<\/li>\n
            • Permits and inspections<\/li>\n
            • Hydrostatic testing<\/li>\n
            • A company that answers the phone<\/li>\n<\/ul>\n

              Warranty length does not determine those things.<\/p>\n

              Execution does.<\/p>\n<\/div>\n<\/div><\/div>

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              How We Handle Concerns After the Job Is Complete<\/h2>\n

              If a homeowner contacts us with a concern about a system we previously installed \u2014 whether inside or outside the written warranty period \u2014 we begin with evaluation.<\/p>\n

              Our first step is to determine whether the concern relates to the cast iron replacement work outlined in the original proposal.<\/p>\n

              We review what is happening, inspect the affected area, and identify whether the issue involves the system we installed or something outside that scope.<\/p>\n

              We specialize exclusively in full residential cast iron sewer pipe replacement and do not perform general plumbing repairs. Our evaluation applies only to concerns potentially related to the system we installed.<\/p>\n

              If the concern is unrelated to our work, we will explain that clearly so the homeowner understands the difference.<\/p>\n

              We believe concerns should be addressed directly \u2014 not avoided.<\/p>\n<\/div>\n<\/div><\/div>

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              Standing Behind Our Work<\/h2>\n

              A written warranty is not what makes a company stand behind its work.<\/p>\n

              If we determine that a problem was directly caused by something we did incorrectly during the original installation, we will take responsibility for that \u2014 even beyond the written warranty period.<\/p>\n

              If there is ever a concern:<\/p>\n

                \n
              • We take the call.<\/li>\n
              • We review the situation.<\/li>\n
              • We determine whether it is workmanship or environmental.<\/li>\n
              • If we made a mistake, we fix it. If not, we explain clearly why.<\/li>\n<\/ul>\n

                We care deeply about the homes we work on.<\/p>\n

                At the same time, no contractor can responsibly guarantee underground conditions forever.<\/p>\n

                Clear expectations protect everyone \u2014 including you.<\/p>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div>

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                Our Philosophy<\/h2>\n<\/div>\n<\/div><\/div><\/div>
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                We believe honesty has a cost.<\/p>\n

                In this industry, the market often rewards promises. But long-term trust is built by backing up what is said.<\/p>\n

                Our goal is not to offer the longest warranty on paper.<\/p>\n

                Our goal is to perform the work correctly, explain risk realistically, and stand behind what we commit to \u2014 without overpromising what cannot reasonably be guaranteed.<\/p>\n

                Although losing a job is not something we want, we would rather lose a job than make a promise we cannot responsibly keep.<\/p>\n

                If you ever have questions about your warranty, we will explain it clearly and directly.<\/p>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div>

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                Warranty Questions<\/strong><\/h2>\n<\/div>\n<\/div><\/div><\/div>
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                Do I receive a separate warranty certificate?<\/strong><\/h3>\n

                We do not issue a separate \u201cwarranty certificate.\u201d Your signed proposal and paid invoice govern the warranty from start to finish.<\/p>\n<\/div>\n<\/div><\/div><\/div><\/div>

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                Is the warranty transferable if I sell my home?<\/strong><\/h3>\n

                The warranty is tied to the house \u2014 not the homeowner. No transfer paperwork is required if the property is sold.<\/p>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div>

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                Does extended warranty change the quality of work?<\/strong><\/h3>\n

                The quality of work, materials, installation standards, and inspection process do not change. Only the length of coverage changes.<\/p>\n<\/div>\n<\/div><\/div><\/div><\/div>

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                Does the warranty cover future soil movement or foundation shifting?<\/strong><\/h3>\n

                Leaks caused by soil movement, foundation shifting, or environmental conditions are not workmanship failures and are not warranty issues.<\/p>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>

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                Still Researching?<\/p>\n

                \"Researching\"<\/p>\n

                Understand the full replacement process from start to finish.<\/p>\n<\/div>\n<\/div><\/div><\/div>

                \n\t\t\t\n\t\t\n\t\t\t<\/span>\n\t\t\tView Replacement Process\t\t<\/span>\n\t\t\t<\/a>\n\t<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>
                \n
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                Have Questions?<\/p>\n

                \"contact<\/p>\n

                Have questions about your specific home? Call our team to discuss your situation.<\/p>\n<\/div>\n<\/div><\/div><\/div>

                \n\t\t\t\n\t\t\n\t\t\t<\/span>\n\t\t\tCall Now\t\t<\/span>\n\t\t\t<\/a>\n\t<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>
                \n
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                Ready to Explore?<\/p>\n

                \"Ready<\/p>\n

                Schedule an in-person evaluation.<\/p>\n<\/div>\n<\/div><\/div><\/div>

                \n\t\t\t\n\t\t\n\t\t\t<\/span>\n\t\t\tSchedule an In-Person Evaluation\t\t<\/span>\n\t\t\t<\/a>\n\t<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>
                \n
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                Because pricing can change over time for many reasons, it's best to schedule your evaluation when you're ready to move forward<\/strong>.<\/p>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"

                How Our Warranty Works \u2014 and Why We Structure It This Way The Best Warranty Isn\u2019t the Longest \u2014 It\u2019s the Most Reliable. Replacing cast iron sewer pipe is a major underground construction project. It involves excavation, tunneling, plumbing installation, inspection, and restoration \u2014 all under your home and in shifting North Texas soil. Because of […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"fullpage","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"class_list":["post-2640","page","type-page","status-publish","entry","override"],"_links":{"self":[{"href":"https:\/\/bigwesttemp.com\/inhouseplumbing\/wp-json\/wp\/v2\/pages\/2640","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bigwesttemp.com\/inhouseplumbing\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/bigwesttemp.com\/inhouseplumbing\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/bigwesttemp.com\/inhouseplumbing\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bigwesttemp.com\/inhouseplumbing\/wp-json\/wp\/v2\/comments?post=2640"}],"version-history":[{"count":11,"href":"https:\/\/bigwesttemp.com\/inhouseplumbing\/wp-json\/wp\/v2\/pages\/2640\/revisions"}],"predecessor-version":[{"id":6844,"href":"https:\/\/bigwesttemp.com\/inhouseplumbing\/wp-json\/wp\/v2\/pages\/2640\/revisions\/6844"}],"wp:attachment":[{"href":"https:\/\/bigwesttemp.com\/inhouseplumbing\/wp-json\/wp\/v2\/media?parent=2640"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}