{"id":5718,"date":"2026-07-29T12:27:15","date_gmt":"2026-07-29T12:27:15","guid":{"rendered":"https:\/\/bigwesttemp.com\/inhouseplumbing\/?page_id=5718"},"modified":"2026-07-29T12:35:45","modified_gmt":"2026-07-29T12:35:45","slug":"the-job-that-ended-our-spot-repair-policy","status":"publish","type":"page","link":"https:\/\/bigwesttemp.com\/inhouseplumbing\/case-studies\/the-job-that-ended-our-spot-repair-policy\/","title":{"rendered":"The Job That Helped Us Decide to Stop Doing Spot Repairs on Cast Iron (2015)"},"content":{"rendered":"<div id=\"pl-5718\"  class=\"panel-layout\" ><div id=\"pg-5718-0\"  class=\"panel-grid panel-has-style\" ><div class=\"siteorigin-panels-stretch panel-row-style panel-row-style-for-5718-0\" data-stretch-type=\"full\" ><div class=\"so-panels-full-wrapper\" ><div id=\"pgc-5718-0-0\"  class=\"panel-grid-cell\" ><div id=\"panel-5718-0-0-0\" class=\"so-panel widget widget_sow-editor panel-first-child\" data-index=\"0\" ><div class=\"border_bott panel-widget-style panel-widget-style-for-5718-0-0-0\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<h1 style=\"text-align: center;\">The Job That Helped Us Decide to Stop Doing Spot Repairs on Cast Iron (2015)<\/h1>\n<\/div>\n<\/div><\/div><\/div><div id=\"panel-5718-0-0-1\" class=\"so-panel widget widget_sow-editor panel-last-child\" data-index=\"1\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<p style=\"text-align: center;\">This case study examines a 2015 project that helped shape our decision to stop performing cast iron spot repairs and move to a full replacement-only philosophy. It illustrates how an earlier partial repair created no long-term value and ultimately led to duplicate cost for the homeowner.<\/p>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><div id=\"pg-5718-1\"  class=\"panel-grid panel-has-style\" ><div class=\"siteorigin-panels-stretch panel-row-style panel-row-style-for-5718-1\" data-stretch-type=\"full\" ><div class=\"so-panels-full-wrapper\" ><div id=\"pgc-5718-1-0\"  class=\"panel-grid-cell\" ><div id=\"panel-5718-1-0-0\" class=\"so-panel widget widget_sow-editor panel-first-child\" data-index=\"2\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<h2 class=\"modh3 case_subtitle\">Location<\/h2>\n<p>Mesquite, Texas (DFW Area)<\/p>\n<\/div>\n<\/div><\/div><div id=\"panel-5718-1-0-1\" class=\"so-panel widget widget_sow-editor\" data-index=\"3\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<h2 class=\"modh3 case_subtitle\">Why This Case Matters<\/h2>\n<p>This job happened in 2015&nbsp;\u2014 very early in our evolution as a company specializing only in cast iron sewer replacement.<\/p>\n<p>At that time, the industry still treated spot repair as normal.<\/p>\n<p>This project was one of the real-world examples that helped change how we operate today.<\/p>\n<\/div>\n<\/div><\/div><div id=\"panel-5718-1-0-2\" class=\"so-panel widget widget_sow-editor\" data-index=\"4\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<h2 class=\"modh3 case_subtitle\">The Situation<\/h2>\n<p>Several years before we were called, another contractor had tunneled roughly 12 feet from outside the home to replace a short section of deteriorated cast iron branch line serving the kitchen area.<\/p>\n<p>On the surface, it probably looked like a reasonable decision:<\/p>\n<p>Fix the known problem<br \/>\nLimit excavation<br \/>\nLower immediate cost<\/p>\n<p>The problem was&nbsp;\u2014 the rest of that pipe system was the same age, same material, and in the same environment.<\/p>\n<p>So the failure was never going to stop at that one repaired section.<\/p>\n<\/div>\n<\/div><\/div><div id=\"panel-5718-1-0-3\" class=\"so-panel widget widget_sow-editor\" data-index=\"5\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<h2 class=\"modh3 case_subtitle\">What We Found When We Got There<\/h2>\n<p>When we evaluated the system years later:<\/p>\n<ul>\n<li>The remaining kitchen branch line was failing<\/li>\n<li>The washer branch tying into that line had issues<\/li>\n<li>Bathroom lines also showed deterioration<\/li>\n<li>The previously replaced 12 feet did not help solve the overall system problem<\/li>\n<\/ul>\n<p>But here\u2019s where this job became important.<\/p>\n<\/div>\n<\/div><\/div><div id=\"panel-5718-1-0-4\" class=\"so-panel widget widget_sow-editor\" data-index=\"6\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<h2 class=\"modh3 case_subtitle\">The Better Solution That Should Have Happened Earlier (For THIS Specific House)<\/h2>\n<p>For this particular home layout, a better long-term solution at the time would likely have been:<\/p>\n<p>\ud83d\udc49 Reroute the kitchen line outside the slab<br \/>\n\ud83d\udc49 Avoid tunneling under the house entirely for that branch<br \/>\n\ud83d\udc49 Put that section of pipe somewhere serviceable long-term<\/p>\n<p>Instead, tunneling was used to replace part of the original under-slab branch line \u2014 but not all of it.<\/p>\n<p>That created a future problem.<\/p>\n<p>Because later, when the rest of the system had to be addressed, that same tunnel path would have had to be opened again.<\/p>\n<\/div>\n<\/div><\/div><div id=\"panel-5718-1-0-5\" class=\"so-panel widget widget_sow-editor\" data-index=\"7\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<h2 class=\"modh3 case_subtitle\">What Happened Next<\/h2>\n<p>When we designed the correct long-term solution, we rerouted.<\/p>\n<p>That meant:<\/p>\n<p>The previously installed replacement pipe had to be abandoned.<\/p>\n<p>Not because it was installed wrong.<br \/>\nNot because it failed.<\/p>\n<p>Because it was never part of the correct long-term system design.<\/p>\n<p>So the homeowner effectively paid once for a repair&nbsp;\u2014<br \/>\nThen paid again for the real solution.<\/p>\n<\/div>\n<\/div><\/div><div id=\"panel-5718-1-0-6\" class=\"so-panel widget widget_sow-editor\" data-index=\"8\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<h2 class=\"modh3 case_subtitle\">The Hard Truth This Job Taught Us<\/h2>\n<p>In cast iron systems:<\/p>\n<p>Spot Repair or partial replacement will cost more than full replacement over time.<\/p>\n<p>Not always immediately.<br \/>\nBut over the life of the system \u2014 very often.<\/p>\n<p>And sometimes, like this case, the earlier repair money creates zero long-term value.<\/p>\n<\/div>\n<\/div><\/div><div id=\"panel-5718-1-0-7\" class=\"so-panel widget widget_sow-editor\" data-index=\"9\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<h2 class=\"modh3 case_subtitle\">Why This Became a Turning Point for Us<\/h2>\n<p>This job was one of many early examples that pushed us toward where we are today:<\/p>\n<p>Replacement only. No cast iron spot repair.<\/p>\n<p>And this is important:<\/p>\n<p>Financially, we would likely make MORE money long-term doing spot repairs.<\/p>\n<p>Spot repairs create repeat work.<br \/>\nReplacement solves the problem.<\/p>\n<p>From a pure business standpoint, spot repair could keep work coming for years.<\/p>\n<p>But we made a decision based on what we would do for:<\/p>\n<ul>\n<li>Our own homes<\/li>\n<li>Our families<\/li>\n<li>Our friends<\/li>\n<\/ul>\n<p>If we wouldn\u2019t spot repair our own cast iron system, we won\u2019t recommend it to customers.<\/p>\n<\/div>\n<\/div><\/div><div id=\"panel-5718-1-0-8\" class=\"so-panel widget widget_sow-editor\" data-index=\"10\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<h2 class=\"modh3 case_subtitle\">The Reality Most People Don\u2019t Think About<\/h2>\n<p>At some point, all cast iron systems in DFW will be replaced.<\/p>\n<p>And when that happens, companies that only do cast iron replacement (like us) will have no work available.<\/p>\n<p>If we were only thinking financially, we would spot repair forever.<\/p>\n<p>We don\u2019t.<\/p>\n<p>Because we believe doing the right thing matters more than stretching work out over decades.<\/p>\n<\/div>\n<\/div><\/div><div id=\"panel-5718-1-0-9\" class=\"so-panel widget widget_sow-editor\" data-index=\"11\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<h2 class=\"modh3 case_subtitle\">Important: Every Home Is Different<\/h2>\n<p>This example does NOT mean every situation will play out exactly like this one.<\/p>\n<p>Some may be worse.<br \/>\nSome may be less severe.<br \/>\nSome layouts don\u2019t allow rerouting.<\/p>\n<p>But what is consistent is this:<\/p>\n<p>Cast iron systems fail progressively.<\/p>\n<p>And repairing one section rarely stops future failures.<\/p>\n<\/div>\n<\/div><\/div><div id=\"panel-5718-1-0-10\" class=\"so-panel widget widget_sow-editor panel-last-child\" data-index=\"12\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<h2 class=\"modh3 case_subtitle\">Where We Stand Today<\/h2>\n<p>Today, we consider cast iron spot repair to be a waste of time and money.<\/p>\n<p>Not because it never works short term.<br \/>\nBecause it never works long term.<\/p>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><div id=\"pg-5718-2\"  class=\"panel-grid panel-has-style\" ><div class=\"blue_row border_bott siteorigin-panels-stretch panel-row-style panel-row-style-for-5718-2\" data-stretch-type=\"full\" ><div class=\"so-panels-full-wrapper\" ><div id=\"pgc-5718-2-0\"  class=\"panel-grid-cell\" ><div id=\"panel-5718-2-0-0\" class=\"so-panel widget widget_sow-editor panel-first-child\" data-index=\"13\" ><div class=\"dark_row panel-widget-style panel-widget-style-for-5718-2-0-0\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<h2 class=\"modh1\" style=\"text-align: center; text-transform: uppercase;\">Our Guiding Rule<\/h2>\n<\/div>\n<\/div><\/div><\/div><div id=\"panel-5718-2-0-1\" class=\"so-panel widget widget_siteorigin-panels-builder panel-last-child\" data-index=\"14\" ><div id=\"pl-w6a69f3a1c05a1\"  class=\"panel-layout\" ><div id=\"pg-w6a69f3a1c05a1-0\"  class=\"panel-grid panel-has-style\" ><div class=\"dark_row panel-row-style panel-row-style-for-w6a69f3a1c05a1-0\" ><div id=\"pgc-w6a69f3a1c05a1-0-0\"  class=\"panel-grid-cell\" ><div id=\"panel-w6a69f3a1c05a1-0-0-0\" class=\"so-panel widget widget_sow-editor panel-first-child panel-last-child\" data-index=\"0\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<p class=\"big_text\" style=\"text-align: center;\">We will never recommend something to a customer that we would not do for ourselves, our family, or our friends.<\/p>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><div id=\"pg-w6a69f3a1c05a1-1\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-w6a69f3a1c05a1-1-0\"  class=\"panel-grid-cell\" ><div id=\"panel-w6a69f3a1c05a1-1-0-0\" class=\"so-panel widget widget_sow-editor panel-first-child panel-last-child\" data-index=\"1\" ><div class=\"boxes panel-widget-style panel-widget-style-for-w6a69f3a1c05a1-1-0-0\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<h2 style=\"text-align: center;\">Why This Case Study Matters<\/h2>\n<p><strong>Because it shows how real-world experience&nbsp;\u2014 not theory&nbsp;\u2014 shaped how we operate today.<\/strong><\/p>\n<p><strong>This wasn\u2019t a marketing decision.<\/strong><\/p>\n<p><strong>It was a hard lesson learned from seeing homeowners pay twice for the same problem.<\/strong><\/p>\n<p><strong>If you\u2019re dealing with a cast iron sewer system and aren\u2019t sure what direction makes sense, we\u2019re always happy to explain the real long-term pros and cons&nbsp;\u2014 even if you choose another contractor. <\/strong><\/p>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div id=\"pg-5718-3\"  class=\"panel-grid panel-has-style\" ><div class=\"siteorigin-panels-stretch panel-row-style panel-row-style-for-5718-3\" data-stretch-type=\"full\" ><div class=\"so-panels-full-wrapper\" ><div id=\"pgc-5718-3-0\"  class=\"panel-grid-cell\" ><div id=\"panel-5718-3-0-0\" class=\"so-panel widget widget_sow-editor panel-first-child\" data-index=\"15\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<h2 style=\"text-align: center;\">Related Resources<\/h2>\n<\/div>\n<\/div><\/div><div id=\"panel-5718-3-0-1\" class=\"so-panel widget widget_sow-editor\" data-index=\"16\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<p class=\"big_text\" style=\"text-align: center;\">If you are evaluating full under-slab cast iron pipe replacement, you may also find these helpful:<\/p>\n<\/div>\n<\/div><\/div><div id=\"panel-5718-3-0-2\" class=\"so-panel widget widget_siteorigin-panels-builder panel-last-child\" data-index=\"17\" ><div id=\"pl-w6a69f3a1c0ec2\"  class=\"panel-layout\" ><div id=\"pg-w6a69f3a1c0ec2-0\"  class=\"panel-grid panel-has-style\" ><div class=\"siteorigin-panels-stretch panel-row-style panel-row-style-for-w6a69f3a1c0ec2-0\" data-stretch-type=\"full\" ><div class=\"so-panels-full-wrapper\" ><div id=\"pgc-w6a69f3a1c0ec2-0-0\"  class=\"panel-grid-cell\" ><div id=\"panel-w6a69f3a1c0ec2-0-0-0\" class=\"so-panel widget widget_sow-editor panel-first-child panel-last-child\" data-index=\"0\" ><div class=\"case_study_links panel-widget-style panel-widget-style-for-w6a69f3a1c0ec2-0-0-0\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<p class=\"modh4\" style=\"text-align: center;\"><a href=\"https:\/\/bigwesttemp.com\/inhouseplumbing\/cast-iron-pipe-replacement-cost\/\">View our Cast Iron Pipe Replacement Cost page<\/a><\/p>\n<\/div>\n<\/div><\/div><\/div><\/div><div id=\"pgc-w6a69f3a1c0ec2-0-1\"  class=\"panel-grid-cell\" ><div id=\"panel-w6a69f3a1c0ec2-0-1-0\" class=\"so-panel widget widget_sow-editor panel-first-child panel-last-child\" data-index=\"1\" ><div class=\"case_study_links panel-widget-style panel-widget-style-for-w6a69f3a1c0ec2-0-1-0\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<p class=\"modh4\" style=\"text-align: center;\"><a href=\"https:\/\/bigwesttemp.com\/inhouseplumbing\/warranty\/\">Review our Warranty Information<\/a><\/p>\n<\/div>\n<\/div><\/div><\/div><\/div><div id=\"pgc-w6a69f3a1c0ec2-0-2\"  class=\"panel-grid-cell\" ><div id=\"panel-w6a69f3a1c0ec2-0-2-0\" class=\"so-panel widget widget_sow-editor panel-first-child panel-last-child\" data-index=\"2\" ><div class=\"case_study_links panel-widget-style panel-widget-style-for-w6a69f3a1c0ec2-0-2-0\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<p class=\"modh4\" style=\"text-align: center;\"><a href=\"https:\/\/bigwesttemp.com\/inhouseplumbing\/case-studies\/\">Explore additional Case Studies<\/a><\/p>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>The Job That Helped Us Decide to Stop Doing Spot Repairs on Cast Iron (2015) This case study examines a 2015 project that helped shape our decision to stop performing cast iron spot repairs and move to a full replacement-only philosophy. It illustrates how an earlier partial repair created no long-term value and ultimately led [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":2637,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"fullpage","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"class_list":["post-5718","page","type-page","status-publish","entry","override"],"_links":{"self":[{"href":"https:\/\/bigwesttemp.com\/inhouseplumbing\/wp-json\/wp\/v2\/pages\/5718","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bigwesttemp.com\/inhouseplumbing\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/bigwesttemp.com\/inhouseplumbing\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/bigwesttemp.com\/inhouseplumbing\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/bigwesttemp.com\/inhouseplumbing\/wp-json\/wp\/v2\/comments?post=5718"}],"version-history":[{"count":4,"href":"https:\/\/bigwesttemp.com\/inhouseplumbing\/wp-json\/wp\/v2\/pages\/5718\/revisions"}],"predecessor-version":[{"id":5722,"href":"https:\/\/bigwesttemp.com\/inhouseplumbing\/wp-json\/wp\/v2\/pages\/5718\/revisions\/5722"}],"up":[{"embeddable":true,"href":"https:\/\/bigwesttemp.com\/inhouseplumbing\/wp-json\/wp\/v2\/pages\/2637"}],"wp:attachment":[{"href":"https:\/\/bigwesttemp.com\/inhouseplumbing\/wp-json\/wp\/v2\/media?parent=5718"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}