{"id":3316,"date":"2019-06-19T16:19:55","date_gmt":"2019-06-19T16:19:55","guid":{"rendered":"http:\/\/server.trenchlessmarketing.com\/~inhouseplumbingc\/?p=3316"},"modified":"2019-06-19T16:19:55","modified_gmt":"2019-06-19T16:19:55","slug":"leak-location-guarantee","status":"publish","type":"post","link":"https:\/\/bigwesttemp.com\/inhouseplumbing\/leak-location-guarantee\/","title":{"rendered":"What is the In-House Plumbing Company’s Leak Location Guarantee?"},"content":{"rendered":"

If you look at our\u00a0homepage<\/a>, you\u2019ll see honesty and integrity are important tenets we strive to reach everyday.<\/p>\n

We do this when it comes to our pricing, how we treat our customers on a daily basis, and by taking responsibility for everything we do.<\/p>\n

This is why we offer a leak location guarantee on every repair job we go out on.<\/p>\n

What Is a Leak Location Guarantee?<\/h2>\n

When we go in to repair a sewer leak that was located by us or a fresh water leak located by our\u00a0partner company<\/a>\u00a0and find that the leak is not where we said it would be, you, the customer, will not pay for any unnecessary excavation of any kind.<\/p>\n

<\/figure>\n

If we punch a hole in the slab and the leak is about a foot away from where we originally located it, no big deal. We can easily get to it from the original access hole. Because no additional work will be required, there will be no additional charges.<\/p>\n

But if we punch a hole in the slab and the leak is say 10 feet away, we will either have to punch another hole in the slab or, if we can, make an access hole from the outside. Any work that was done to get to a leak that we incorrectly located, you will not be charged for.<\/p>\n

You will only be charged for the work we did to get to the actual leak. You are only charged for what was necessary to fix the leak. If it didn\u2019t need to be done, we don\u2019t charge for it. (We aren\u2019t responsible for flooring. I explain in detail in this post why this is best for you, the customer, and us in this\u00a0post<\/a>.)<\/p>\n

Doesn\u2019t Every Plumbing Company Guarantee This?<\/h2>\n

The short answer: no.<\/p>\n

The long answer: not even close. Aside from not offering a guarantee like this, most plumbing companies won\u2019t even admit they messed up.<\/p>\n

The problem is a lot of people in the plumbing industry don\u2019t want the headaches and hassles that come with telling people they were wrong. Instead they will \u201cfix\u201d a leak that isn\u2019t there, find the real leak and then charge the homeowner for both.<\/p>\n

Or in other cases, they won\u2019t even try to find the real leak and then just charge the homeowner for repairing a leak that isn\u2019t there.<\/p>\n

A lot depends on how much work they have to do at the time and how much money they need to make that week. If it\u2019s a slow week, they might fix the real leak. If not, no leaks get fixed but you somehow still get charged.<\/p>\n

I know this because I and other people on the In-House team have worked for companies that do this. And this is exactly why I started this company and why honesty and integrity is so important to us.<\/p>\n

Why Taking Responsibility For Our Mistakes Matters<\/h2>\n

Nobody is happy when we make a mistake. We aren\u2019t happy and the homeowner isn\u2019t particularly happy. And on the rare occasion, we\u2019ve even been kicked out of someone\u2019s house for being upfront about our error.<\/p>\n

\"\"<\/p>\n

But in the end I believe the long-term success of In-House depends on us owning up to our mistakes. Whether you believe in karma, you reap what you sow, or what comes around goes around, running a dishonest business is not in ours or your best interest.<\/p>\n

And ultimately we have customers who will not use anyone else because we have proven that we are honest and take a customer-first approach with our business practices. You can read about some on our\u00a0testimonials page<\/a>\u00a0and with our\u00a0Google reviews<\/a>.<\/p>\n

As always, we are available to answer you call if you have any questions or want to discuss a plumbing issue, 972-494-1750. You can also email us at service@inhouseplumbingcompany.com.<\/p>\n","protected":false},"excerpt":{"rendered":"

If you look at our\u00a0homepage, you\u2019ll see honesty and integrity are important tenets we strive to reach everyday. We do this when it comes to our pricing, how we treat our customers on a daily basis, and by taking responsibility for everything we do. This is why we offer a leak location guarantee on every […]<\/p>\n","protected":false},"author":9,"featured_media":3321,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[1],"tags":[],"class_list":["post-3316","post","type-post","status-publish","format-standard","has-post-thumbnail","category-uncategorized","entry","override"],"_links":{"self":[{"href":"https:\/\/bigwesttemp.com\/inhouseplumbing\/wp-json\/wp\/v2\/posts\/3316","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bigwesttemp.com\/inhouseplumbing\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/bigwesttemp.com\/inhouseplumbing\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/bigwesttemp.com\/inhouseplumbing\/wp-json\/wp\/v2\/users\/9"}],"replies":[{"embeddable":true,"href":"https:\/\/bigwesttemp.com\/inhouseplumbing\/wp-json\/wp\/v2\/comments?post=3316"}],"version-history":[{"count":0,"href":"https:\/\/bigwesttemp.com\/inhouseplumbing\/wp-json\/wp\/v2\/posts\/3316\/revisions"}],"wp:attachment":[{"href":"https:\/\/bigwesttemp.com\/inhouseplumbing\/wp-json\/wp\/v2\/media?parent=3316"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/bigwesttemp.com\/inhouseplumbing\/wp-json\/wp\/v2\/categories?post=3316"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/bigwesttemp.com\/inhouseplumbing\/wp-json\/wp\/v2\/tags?post=3316"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}